The night Alexa lost her mind: How AWS outage caused Amazon Echo mayhem When Amazon Web Services went down for a few hours, so did Amazon's Echo devices. Echo connects to dual-band Wi-Fi (2.4 GHz / 5 GHz) networks that use the 802.11a / b / g / n standard. If your device is not listed here, please check your user manual or contact the device manufacturer for device-specific instructions.Įcho Device Is Having Bluetooth Issues Echo Device Is Having Wi-Fi Issues Echo Device Can't Connect to Wi-Fi During Setup Alexa Doesn't Understand or Respond to Your Request Restart Your Alexa Enabled Device Deregister a Device Reset Your Echo Device Green Light Won't Turn Off on Your Echo Device Yellow Light Won't Turn Off on Your Echo.Ĭonnect to the wireless network transmitted by your Echo device The wireless MAC address for your Echo can be found at the bottom of the Echo Setup screen in the Alexa app. ![]() ![]() ![]() Be sure to use the correct MAC address depending on your connection type many devices have both a wireless and a wired MAC address. You will generally need your MAC address to configure or troubleshoot network issues on your device.
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